Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Friday, June 13, 2008

ESP

Note to all patrons of every coffee shop everywhere in the world:

All Baristas have disabled their ESP for the time being, so please be sure to tell they what you want, they are unable to read you mind at the moment.

Thank you.

Monday, May 19, 2008

Dogs and the Order of Things.

Dogs
Why is it that women with those little dogs, (A) always ignore the big "No Dogs Allowed" sign on the door and (B) are always the most obnoxious customers?

The Order of Things
Barista: Hello.
Customer: Hi.
How are you?*
Barista: Fine, how are you?*
Customer: Good. Can I get a small cappuccino?
Please?*
Barista: Yes/Sure/Ok?etc...
(Barista makes cappuccino)
Barista: That will be (insert dollar amount here)
Customer: Ok. (Gives money, barista gives change.) Thank you.
Barista: Thank you, have a good day.
Customer: You too/Thanks.

The above should be how a normal transaction goes. It's not.
Please see below.

Barista: Hello.
Customer: Small Cappuccino.
Barista: Ok/Yes/Sure/Etc....
(Barista makes drink)
Barista: That will be (insert dollar amount here).
(Customer shoves money in barista's hand, barista gives change.)
Barista: Thank you.
(Customer is already gone.)

*optional

Friday, May 16, 2008

Some Days

Some days you just want to kill the customers, and their nasty attitudes and nitpicky demands. They will beat on your senses till you are so defeated you can't even talk when you get home.

Other days....you have all the patience in the world, you don't mind the customers at all. In fact, you don't mind granting their every wish and you are happy to turn a cranky pants around with your kindness.

Too bad I never know which kind of day I'm going to have ahead of time.